At DecorJay, we want our customers to be happy with their purchase. We understand that there will be times when the item is delivered, and it turns out not to be exactly what the customer had wanted. We try our absolute best to accommodate the customer’s needs. That is why we have a 10 day return policy.
All returns must be initiated within 10 days from the date you receive it. To be eligible for a return, your item must be unused and in the same original condition that you received.
You will be responsible for any and all shipping costs for returning your item which includes original shipping cost and return shipping cost. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.
Once we receive your item, we will send a notification to the customer. We will inspect the item and notify the customer the status of the return. If the return is approved, we will initiate a refund less the shipping costs back to your credit card (or original method of payment) which can take from 5-7 business days.
RETURN TO SENDER:
If your order is returned to sender due to an incorrect or invalid address, missed delivery, or refused delivery, you will be refunded for the item less the shipping charge and any additional cost restocking fee of 20% per item. If you contact the sales team regarding an order that is being returned to sender, we will do our best to re-ship the order, however, if it is returned to sender a second time, you will be refunded less all shipping fees and any additional fees incurred by us. Orders that are being returned to sender will not be refunded or re-sent until the package is received by our warehouse.
All returned items are subject to a restocking fee of 20% per item that is returned back to us. If the item is returned due to a manufacture defect or if the incorrect item has been shipped, the restocking fee will be waived.
If you have any questions on how to return your item to us, please do not hesitate to contact us at via email using the contact us page.